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Frequently Asked Questions for Designees

Quick Guide to Using ¾ÛÉ«¸óview

¾ÛÉ«¸óview was launched as a resource for students and designees to improve business processes and protect personal information. These frequently asked questions and responses should guide you through proper usage.

Access to ¾ÛÉ«¸óview

How do I get to the login for ¾ÛÉ«¸óview?

The initial email you received about ¾ÛÉ«¸óview gave you a unique URL to access ¾ÛÉ«¸óview with a temporary password. If you have already accessed ¾ÛÉ«¸óview and set up your new PIN, then you can follow this link to .

This URL was also in the second email you received indicating that a relationship has been established by your student in ¾ÛÉ«¸óview. It is suggested that this URL be bookmarked as a favorite.

I was given a temporary password, but on the reset page, I am asked to supply the old PIN. What do I do?

The reset process is used by many applications other than ¾ÛÉ«¸óview. Please put your temporary password in the box for Old PIN on the PIN reset page, and then enter a new PIN (Personal Identification Number) according to the directions.

What is a PIN?

PIN is the acronym for Personal Identification Number and is a password made up of numbers that is used to access ¾ÛÉ«¸óview.

I can't remember my password/PIN! What do I do?

You can easily change your password by going to the ¾ÛÉ«¸óview login and selecting the Forgot Pin icon. An email will be sent to your email address with a unique link and temporary password. You will use your temporary password as the "Old PIN" in the PIN reset process.

I am trying to reset my PIN and I receive the following: "Your PIN has been disabled; you should have an email with directions telling you how to re-enable your PIN." I did not receive an email.

If you receive this message, please follow the directions to request a PIN reset: enter your email address and then select Forgot PIN. This will generate an email with a temporary password. Please note that when you enter your temporary password in the PIN field, the temporary password is case sensitive and cut/paste may add extra spaces which will result in a failed attempt.

My email address is changing, what do I do?

On your designee profile page, update your email address and click save. The system will then send two email messages. The first is to your old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to your new email address indicating that a change to this address was initiated and a unique link to click confirming the change.

I received an email saying I initiated an email change, when I did not initiate the change.

When a person changes their email address, the system will then send two email messages. The first is to the old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to the new email address indicating that a change to this address was initiated and a unique link to click confirming the change. If you did not initiate the change, click the link to cancel the request.

On the profile page, I am asked for a state and zip code but I do not have one. What do I do?

It has been brought to the vendor's attention that international addresses were not properly addressed. Until this is fixed, please enter "Ohio" as the state and "99999" as the zipcode.

Why am I getting an error message when I look at my student's information?

Cookies are set when a person is accessing ¾ÛÉ«¸óview. It is very important that when you are finished you completely close the browser. This will release the cookies so that if you then access ¾ÛÉ«¸óview again, you will not see the error message.

Error Message Example

¾ÛÉ«¸óview Authorization

How can I find out what my student has authorized me to see?

The student can easily email you a list of your authorizations. Ask your student to go to ¾ÛÉ«¸óview, and select your name from the list of designees. The student then selects the authorization page and clicks on the icon Send Email to Designee. An email will be generated to you with the list of items your student has authorized you to see.

I used to be able to see the information, now I can't…. what happened?

The student is in control of the information that you can view. If you can no longer see an item, please contact the student.

¾ÛÉ«¸óview Student Information

Why can I not see what I expected to see on the list in ¾ÛÉ«¸óview?

The student is in control of what is authorized for you. Ask your student to email you the list of authorizations set up for you. If you are expecting to see something else, you need to discuss your need with your student.

What do I have to do to be able to contact and ask questions to someone at ¾ÛÉ«¸ó about my student’s information in ¾ÛÉ«¸óview?

¾ÛÉ«¸óview is a product that is controlled by the student as to who they identify to view information and what information a designee can view. VIEW is the key word. To be able to ask questions about this information that you can view with an official at ¾ÛÉ«¸ó, your student needs to give you FERPA release authorization.

How does a student give me FERPA release authorization so that I can contact and discuss my student’s information with an university official?

A student can easily grant a person FERPA release authorization in FlashLine. The link to grant FERPA release authorization can be found in FlashLine within Student/Resources/Requests and Authorizations.

¾ÛÉ«¸óview and FlashLine

My student told me I was going to get a FlashLine account. What is it and why do I want it?

People who have a closer relationship to the student (Parent, guardian, spouse, partner) and to ¾ÛÉ«¸ó will gain access to our university portal called FlashLine. With access to FlashLine, you will not only be able to access the information your student authorized through ¾ÛÉ«¸óview, but you will also receive university information that, through research, people have expressed interest in seeing.

How long does it take to get FlashLine access?

While access to ¾ÛÉ«¸óview is immediate upon the student's identification and authorization, access to FlashLine is a longer process. Most people will receive their FlashLine credentials in 24-48 hours.

I am a designee, so why do I have a ¾ÛÉ«¸ó ID Number?

You have a ¾ÛÉ«¸ó ID Number because you have also been granted access to FlashLine, ¾ÛÉ«¸ó's portal. You need to have an identification number in order to create your default password in FlashLine.

In FlashLine, am I able to view my student's checklist? What and where is it?

The Student Checklist is a list of items for a student who has identified you as a designee. The student's name is displayed immediately above the first item in the list. The checklist is available to incoming admitted students as well as continuing students. This is a dynamic list that shows the status of the items that need to be completed for a successful start to the semester. As a designee, you cannot take any action on these items but can consult with your student about the actions that need to be taken. The checklist can be found by selecting 'My Lists' in the top icon bar in FlashLine.

I have access to FlashLine and I am a designee for more than one student that has a Student Checklist. How can I see each of the checklists?

If you are a designee to more than one student with a Student Checklist, you will be able to select the student whose list you wish to view after you select 'My Lists' in the top icon bar in FlashLine and then select Student Checklist Proxy.

¾ÛÉ«¸óview Functionality

I am designee for more than one student. How can I see my students' information in ¾ÛÉ«¸óview?

For each student that has identified you as a designee, in ¾ÛÉ«¸óview there will be a tab with each student's name along the top of the webpage. When you select a name, you will see the listing of the items that that student has authorized you to see.

I am designee for more than one student. How can I tell which student's information I am looking at?

When an information item is selected, the information is displayed in a new window or tab. Located in the top left portion of the web page is the name of the student and their ¾ÛÉ«¸ó ID Number.

I am a ¾ÛÉ«¸ó student and a designee. Will ¾ÛÉ«¸óview be different for me?

A current ¾ÛÉ«¸ó student who is a designee will see two selections when they click on ¾ÛÉ«¸óview on the Student and Financial Aid menu. ¾ÛÉ«¸óview Management is for you as a student to designate an individual to be a designee and authorize items for your designee to view. ¾ÛÉ«¸óview Access is for you, as a designee to view the information your student has authorized you to see. You may also have a new item, '¾ÛÉ«¸óview' in the left navigation panel that will take you to a page with a direct link to your profile page within ¾ÛÉ«¸óview. The appearance of the item in the panel is based on the type of relationship that was established by your student.

I am a ¾ÛÉ«¸ó employee and a designee. Will ¾ÛÉ«¸óview be different for me?

The only difference for you is that you may see a new item, '¾ÛÉ«¸óview' in the left navigation panel that will take you to a page with a direct link into your profile page within ¾ÛÉ«¸óview. The appearance of the item in the panel is based on the type of relationship that was established by your student.